Why Hasn’t My Withdrawal Arrived?

If you have recently made a withdrawal from your platform account to another exchange or wallet and have not received your funds yet, there could be several reasons why.

Withdrawal Process on the Platform

When you request a withdrawal on the platform, the first step involves the platform creating and broadcasting the transaction to the blockchain network. After the transaction is broadcasted, a TxID (Transaction ID) will be generated within 30-60 minutes, indicating that the platform has successfully initiated the withdrawal transaction.

However, even after the transaction is broadcasted, it might still take some time for that particular transaction to be confirmed and for the funds to be credited into the destination wallet. The amount of required “network confirmations” varies for different blockchains and can cause delays in the transfer process.

For instance, if Alice decides to withdraw 2 BTC from the platform to her personal wallet, she needs to wait until the platform creates and broadcasts the transaction. As soon as the transaction is created, Alice will be able to see the TxID on her platform wallet page, indicating that the transaction is pending (unconfirmed) and the 2 BTC will be frozen temporarily.

After the transaction is confirmed by the network, Alice will receive the BTC in her personal wallet after 2 network confirmations. However, the required amount of confirmations varies depending on the wallet or exchange. In this example, she had to wait for 2 network confirmations until the deposit showed up in her wallet.

Possible Delays and Solutions

Due to possible network congestion, there might be a significant delay in processing your transaction, which can cause a delay in the receipt of your funds. If you encounter any issues with your withdrawal, you may use the TxID to look up the status of the transfer of your assets using a blockchain explorer.

It is also essential to ensure that you have entered the correct withdrawal address, as any mistake can result in the loss of your funds. Double-check the recipient address before initiating the withdrawal process to avoid any errors.

In conclusion, the withdrawal process on the platform involves three steps, including the withdrawal request, blockchain network confirmation, and deposit on the corresponding platform. It is crucial to understand the process and possible delays to avoid any issues in the transfer of your assets.

Note:

If you've made a withdrawal and haven't received your funds yet, keep in mind that it can take some time for the transaction to be confirmed and for the funds to be credited into your destination wallet. The required number of network confirmations varies depending on the blockchain network. If you're unsure about the status of your transaction, you can use a blockchain explorer and check if the transaction has been confirmed or not.

If the transaction is unconfirmed, please wait for the confirmation process to be completed. However, if the transaction has been confirmed and you still haven't received your funds, it means that the funds have been sent out successfully and you should contact the support team of the destination address for further assistance.

If the TxID hasn't been generated after 6 hours of clicking the confirmation button, contact our Customer Support and attach the withdrawal history screenshot of the relevant transaction. This will help our agents assist you more effectively.

How do I check the transaction status on the blockchain?

Log in to your account and click [Personal Center] - [Withdrawal] to view your cryptocurrency withdrawal record.

If the [Status] shows that the transaction is “Processing”, please wait for the confirmation process to be completed.

If the [Status] shows that the transaction is “Success”, you can click on the [TxID] to check the transaction details.

Please make sure that the receiving platform/wallet supports the token you are withdrawing and the network you are using. If you are unsure, please check with the receiving platform/wallet before making a withdrawal, or your assets might be lost and cannot be recovered.