How to Protect Your Account on the Platform from Scam?
As the popularity of cryptocurrencies increases, crypto scams are becoming more common. Protocol encourages users to be cautious and take necessary measures to protect themselves from falling victim to these scams.
Common cryptocurrency scams:
Scammers are finding new ways to target their victims. Here are some common examples of crypto scams:
Impersonating Protocol staff
Scammers might impersonate Protocol's Customer Service team and contact you outside of our official channels. Please note that Protocol Support staff will never ask you to reveal any sensitive information or send money to any address for any reason. If you suspect that you are chatting with a scammer, please report your case to our Security Team Agent immediately.
Phishing attacks
Phishing is a fraudulent attempt to obtain sensitive information, such as your username, password, or 2FA code, by disguising as Protocol in emails, fake websites and social media accounts, instant messages, etc.
Protecting yourself from phishing attacks requires steps to be taken by both users and Protocol. Here are some of the steps you can take to protect yourself:
Enable Two-Factor Authentication (2FA), such as Google Authenticator, SMS, or Yubikey. Never disclose your backup keys to anyone or on any website.
Enable the anti-phishing code to add multiple protections to your emails.
Always upgrade your browser to the latest version as they will warn users of phishing or unsafe high-risk websites.
Always log in to Protocol through the official website. We also recommend you to check and verify whether an SSL certificate is given for the domain name *.Protocol.com or *.Protocol.net.
Please report any Protocol phishing sites you see to our Security Team Agent immediately.
Fake law enforcement messages
Scammers might also impersonate law enforcement authorities and ask you to take immediate action, or your account will be frozen. For example, they may say that your account has received funds from illegal sources and is being investigated for money laundering. You will be asked to disclose sensitive information of your account or transfer funds to the scammer’s account to "verify" your identity.
When you receive these messages, do not reply or disclose your account information. Please note that law enforcement authorities will not contact you directly on the grounds that your account is at risk of money laundering, nor ask for your password or make a transfer to unknown accounts.
You can pay attention to official Protocol announcements for the latest updates. Please also report any fake messages to our Security Team Agent immediately, or contact Protocol Support for assistance.
Security tips:
To verify the identity of the person contacting you, you can enter the email address, phone number, or Telegram ID to check if they are an official Protocol representative.
You can also whitelist the following official Protocol email addresses in your email:
And most importantly, remember to:
Never share your password with anyone.
Never return any calls from someone claiming to be a Protocol employee or Protocol Support team.
Never send money to anyone claiming to be a Protocol employee.
Enable Two Factor Authentication (Google/Protocol Authenticator, SMS Authentication, or Yubikey).
By following these tips, you can help ensure the security of your Protocol account and protect yourself from cryptocurrency scams.
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