What Can I Do When I Withdraw to A Wrong Address?

If you have mistakenly withdrawn funds to the wrong address, the platform is unable to locate the receiver of your funds or provide you with further assistance. The withdrawal process is initiated as soon as you click [Submit] after completing the security verification process.

However, there are a few steps you can take if you have mistakenly sent your assets to an incorrect address:

• Contact the owner of the address: If you know the owner of the address to which you mistakenly sent your assets, you can reach out to them directly to see if they can return your funds.

• Contact customer support of the platform: If your assets were sent to an incorrect address on another platform, you should contact the customer support of that platform for assistance. They may be able to help you retrieve your assets or provide you with more information on how to recover them.

• Tag/Memo for withdrawal: If you forgot to include a Tag/Memo for your withdrawal, you should contact the customer support of the platform and provide them with the TxID of your withdrawal. They may be able to use this information to help you retrieve your assets.

If you need any further assistance or have any questions, please contact our support team by [e-mail] at any time.