What Can I Do When Withdrawal Is Suspended?

Wallet Maintenance

We are currently performing maintenance on our Wallet system. During this time, withdrawal requests will be temporarily suspended. We apologize for any inconvenience this may cause. Please stay tuned to our announcements for updates on when normal operations will resume.

Asset Withdrawal Issue

We regret to inform you that withdrawals of a particular asset are temporarily suspended due to network upgrades or other reasons. You will be notified of the estimated recovery time and the reasons for the suspension. To receive relevant information on this matter, please ensure that your email and mobile number are up-to-date and linked to your account. We will send you SMS or email updates to keep you informed. Thank you for your understanding.