How to Reset Your Account Password?

You can reset your account password from the website or App. Please note that for security reasons, withdrawals from your account will be suspended for 24 hours after password reset.

1. Go to the website and click [Log In].

2. On the login page, click [Forgot your password?].

3. Enter your account email or mobile number and click [Get Code].

4. Enter the verification code you received in your email or SMS, click [Set New Password] to continue.

Notes

If your account is registered with an email and you have enabled SMS 2FA, you can reset your password through your mobile number.

If your account is registered with a mobile number and you have enabled email 2FA, you can reset the login password using your email.

5. Your password has been reset successfully. Please use the new password to log in to your account.